Administration
Administration is crucial to all businesses and indeed to any organisation needing discipline and structure to its processes and procedures. The ‘backroom’ staff in most companies are the unsung heroes keeping everything orderly and running smoothly. It’s true to say that administration underpins all enterprises, from one person operations to multinational conglomerates.
Qualifications are a great way to standardise the office environment, ensuring individuals in companies within different sectors and industries follow a ‘common’ set of practices understood and replicated in customer service and office based activities everywhere.
Focus Awards has developed over 200 qualifications across 11 sectors, with 12 of them applicable to administrative operations and teaching principles that are almost universally relevant.
The list below represents the current range of qualifications offered within this sector. We always have capacity for more; see the note at the end of the list if you feel we’ve missed something…
Current Qualification List
- Focus Awards Level 2 Diploma in Business Administration (RQF)
- Focus Awards Level 3 Diploma in Business Administration (RQF)
- Focus Awards Level 3 Certificate in the Principles of Business and Administration (RQF)
- Focus Awards Level 2 NVQ Certificate in Customer Service (RQF)
- Focus Awards Level 4 NVQ Diploma in Business Administration (RQF)
- Focus Awards Level 3 Diploma in Customer Services (RQF)
- Focus Awards Level 4 NVQ Diploma in Customer Service (RQF)
- Focus Awards Level 1 Award in Customer Service (RQF)
- Focus Awards Level 2 Certificate in Customer Service (RQF)
- Focus Awards Entry Level Certificate for Introduction to Customer Service (Entry 3) (RQF)
- Focus Awards Level 1 Certificate in Customer Service (RQF)
- Focus Awards Level 2 Diploma in Customer Service (RQF)
Please check back soon or get in touch to hear about any developments we have planned for this sector.
Missing Something?
Our dedicated Qualification Development Team are constantly researching and developing new qualifications. However, there may be something you need or believe we should be offering so let us know.
Simply fill in the form below to notify us and we’ll consider adding this qualification to our development plans.