Focus Awards Level 1 Award In Customer Service (RQF)
(QRN – 601/7705/6)
Qualification OverviewThe Focus Awards Level 1 Award in Customer Service (RQF) is aimed at those learners preparing to enter the customer services sector and those currently working in a customer service role. The Focus Awards Level 1 Award in Customer Service (RQF) aims to provide learners with the skills and knowledge required to deliver good customer service and effectively deal with customer queries, problems, and complaints.
Qualification StructureIn order to achieve the Focus Awards Level 1 Award in Customer Service (RQF) learners must complete 1 mandatory unit to achieve a total of 6 credits.
Learner Entry RequirementsThere are no specific entry requirements for this qualification.
Progression RoutesLearners wishing to progress from this qualification can undertake the following qualifications:
- Focus Awards Level 2 NVQ Certificate in Customer Service (RQF)
- Focus Awards Level 2 Diploma In Business Administration (RQF)
- Focus Awards Level 2 Certificate In Customer Service (RQF)
Age RangesEntry is at the discretion of the centre; however, learners should be at least 16 years old to undertake this qualification.
Geographical CoverageThis qualification has been accredited for use in England and Northern Ireland.
Qualification SpecificationTo view the Qualification Specification please click here.
|Unit Title||Unit Ref||Level||Credit||GLH|
|Principles of Customer Service||Y/501/4375||1||6||30|