Focus Awards Level 1 Award In Customer Service (RQF)

Focus Awards Level 1 Award In Customer Service (RQF)

(QRN – 601/7705/6)

 

Qualification Overview

The Focus Awards Level 1 Award in Customer Service (RQF) is aimed at those learners preparing to enter the customer services sector and those currently working in a customer service role. The Focus Awards Level 1 Award in Customer Service (RQF) aims to provide learners with the skills and knowledge required to deliver good customer service and effectively deal with customer queries, problems, and complaints.

Qualification Structure

In order to achieve the Focus Awards Level 1 Award in Customer Service (RQF) learners must complete 1 mandatory unit to achieve a total of 6 credits.

Learner Entry Requirements

There are no specific entry requirements for this qualification.

Progression Routes

Learners wishing to progress from this qualification can undertake the following qualifications:

Age Ranges

Entry is at the discretion of the centre; however, learners should be at least 16 years old to undertake this qualification.

Geographical Coverage

This qualification has been accredited for use in England and Northern Ireland.

Qualification Specification

To view the Qualification Specification please click here.

Unit Title Unit Ref Level Credit GLH
Mandatory Unit
Principles of Customer Service Y/501/4375 1 6 30

Administration