Here you will find copies of our policies and procedures designed for our Centres and Learners to assist with the running of our qualifications.

Anti-Slavery

Appeals

Artificial Intelligence

Assessment Guidance for Centres

Centre Feedback – EQA Visit

Complaints

Conflicts of Interest – Centre Guidance

Customer Service Statement

DCS Policy 

Equality and Diversity

Exemptions, equivalences, credit transfer and RPL

Fees and Invoicing

Guidance for Internal Quality Assurance

Invalid & Incorrect Certificates

Late Registration and Certification 

Logo Usage

Malpractice and Maladministration

Post Recognition Policy

Qualification Withdrawal

Reasonable Adjustments and Special Considerations

Registration and Certifications Policy

Retention of Learner Records Policy

Sanctions

Whistleblowing 

 

 

 

 

 

Forms 

Here you will find the forms which can be located within the policies listed above

Complaints

Reasonable Adjustment

Late Registration 

Recognised Prior Learning, Exemptions, Credit Transfer and RPL 

Special Consideration 

Appeals