Here you will find copies of our policies and procedures designed for our Centres and Learners to assist with the running of our qualifications.

Appeals

Centre Feedback – EQA Visit

Complaints

Customer Service Statement

Equality and Diversity

Fees and Invoicing

Guidance for Internal Quality Assurance

Late Registration and Certification 

Logo Usage

Malpractice and Maladministration

Qualification Withdrawal

Sanctions

Reasonable Adjustments and Special Considerations

Whistleblowing 

 

 

 

Forms 

Here you will find the forms which can be located within the policies listed above

Complaints

Reasonable Adjustment

Late Registration 

Recognised Prior Learning 

Special Consideration 

Appeals