Focus Awards Level 4 NVQ Diploma in Customer Service (RQF)

QRN – 601/7330/0                                                          Fee £69

 

Qualification Overview

The Focus Awards Level 4 NVQ Diploma in Customer Service (RQF) is aimed at developing the learners knowledge and skills required to recognise (at an operational level) the development and application of customer service strategies. Learners will also have the opportunity to elect optional units that can reflect their preferred route into the customer service environment or expand on their current set of customer service skills.

Qualification Structure

Learners must achieve 55 credits by completion of all mandatory units in Group A totalling 14 credits, a minimum of 36 credits from the optional units group. A minimum of 20 credits must be achieved from optional Group B and a maximum of 16 credits must be achieved from optional Group C.

Learner Entry Requirements

Learners should be competent in literacy and numeracy, preferably at Level 2, to help with elements of communication. This is at the discretion of the centre as they may decide to use diagnostic testing methods to ascertain how they can support learners.

Progression Routes

Learners wishing to progress from this qualification can undertake the following:

• Focus Awards Level 5 Diploma In Management And Leadership (RQF)
• Focus Awards Level 3 Diploma In Business Administration (RQF)
• Focus Awards Level 4 NVQ Diploma In Business Administration (RQF)

Age Ranges

Learners should be at least 18 years old to undertake this qualification.

Geographical Coverage

This qualification has been accredited for use in England and Northern Ireland.

Qualification Specification

To view the Qualification Specification please click here.