Focus Awards Level 2 NVQ Certificate in Customer Service (RQF)
QRN- 601/6275/2 Fee £36
The Focus Awards Level 2 NVQ Certificate in Customer Service (RQF) is aimed at those learners who currently undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks, and activities that are constantly developing and changing. This qualification is approved by the CfA as an essential component of the SASE and SASW compliant Apprenticeship frameworks for Customer Service.
The Focus Awards Level 2 NVQ Certificate in Customer Service (RQF) will help to develop customer service knowledge and provide learners with a basic understanding of day-to-day interactions with customers and the importance of sensitivity, respect, effectiveness, and focus on quality. Learners will develop their knowledge and understanding of:
- The delivery of excellent customer service;
- Communication skills in order to strengthen relationships and interactions with customers and colleagues;
- Principles that underpin outstanding customer care; and
- Develop and maintain key transferable skills applicable in a range of industries and sectors.
To successfully achieve this qualification, learners must achieve 8 credits from the mandatory units and 20 credits from the optional units. Candidates must select at least one unit from each optional group. A minimum of 11 credits from optional units must be at Level 2.
Learner Entry Requirements
There are no specific entry requirements for this qualification but you will need to be employed in a relevant job role. There is an element of communication (discussing, presenting, reading, and writing) involved and learners should have basic skills in communication at Level 2.
Learners wishing to progress from this qualification can undertake the following qualification:
Entry is at the discretion of the centre; however learners should be 16 to undertake this qualification.
This qualification has been accredited for use in England and Northern Ireland.
To view the Qualification Specification please click here