Sarah is the Head of Centre Support at Focus Awards and an experienced External Quality Assurer (EQA), with extensive expertise in quality assurance, assessment, customer service, and awarding organisation operations. She is a qualified External Quality Assurer (EQA) and is currently studying for a Master’s degree in Education and Leadership to further develop her knowledge of educational leadership, quality improvement, and organisational excellence.

Working closely with centres, training providers and internal teams, Sarah plays a key role in maintaining high standards of quality assurance and regulatory compliance. She carries out EQA activity, undertakes monitoring and quality assurance visits, and provides practical guidance to centres to help them meet Awarding Organisation and Ofqual requirements. Her collaborative approach enables centres to develop robust quality assurance processes while maintaining a positive and supportive relationship with Focus Awards.

Sarah is also responsible for leading the Centre Support team, overseeing customer service operations, supporting organisational projects, developing policies and procedures, and contributing to the design and development of new qualifications. As a member of the Senior Management Team, she works across departments to drive continuous improvement and ensure the organisation delivers an efficient, responsive and high-quality service.

Passionate about delivering an outstanding customer experience, Sarah believes that every interaction is an opportunity to build trust and confidence. She is committed to making Awarding Organisation processes clear, accessible and supportive, ensuring centres receive practical advice that enables them to focus on delivering high-quality education and training.