Reza Penafiel

BSc – Virtual Assistant, Administrative Support

Reza is a Freelance Virtual Assistant who works remotely to provide administrative assistance and secretarial services, primarily to the CEO and senior management team. She has a Bachelor of Science degree in Business Administration and Commerce.

Reza also contributes to the day-to-day email and chat support we provide to our Centres and can often be found ‘on the phones’ delivering an outstanding customer experience (CX) in real-time. Between calls and routine administrative tasks, Reza is invaluable to the maintenance of our positive presence on social media platforms, including Facebook, Instagram and Twitter.

Reza’s previous experience as a Fraud Management Adviser with HSBC makes her an invaluable asset to Focus Awards, in the compliance-driven business environment of a regulated awarding organisation.