Focus Awards Level 1 Certificate in Customer Service (RQF)
QRN – 601/8686/0 Fee £39
Qualification Overview
The Focus Awards Level 1 Certificate in Customer Service (RQF) is aimed at those learners preparing to enter the customer services sector.
The purpose of this qualification is to support learners with the development of starting a career within the customer service industry. It will prepare learners for employment within this sector. The aim is to provide the learners with the specific knowledge and skills required to pursue a career within this sector.
The qualification also allows the learner to achieve a nationally accredited qualification, will give them the necessary skills and knowledge to be able to communicate with different types of customers, and fully understand working within this environment
Learners will develop their knowledge and understanding in:
- The delivery of excellent customer service;
- Communication skills in order to strengthen relationships and interactions with customers and colleagues;
- Principles that underpin outstanding customer care; and
- Develop and maintain key transferable skills applicable in a range of industries and sectors.
Qualification Structure
To successfully achieve this qualification, learners must complete the all 5 mandatory units achieving 14 credits. From Optional Group A learners must achieve a minimum of 6 Credits and a maximum of 3 Credits from Optional Group B.
Learner Entry Requirements
Focus Awards does not set any entry requirements but training providers or colleges may have their own guidelines.
Progression routes
Upon completion of Focus Awards Level 1 Certificate in Customer Service (RQF) learners can progress onto the following qualifications:
Age Ranges
Entry is at the discretion of the centre. Entry for learners pre 16 is permitted on this qualification.
Geographical Coverage
This qualification has been accredited for use in England and Northern Ireland.
Qualification Specification
To view the Qualification Specification please
click here.
